Privacy Policy

Your privacy matters at Hot Streak. This policy explains how we handle the personal information you provide when using our casino. We are committed to transparency and to protecting your data under UK law.

We collect data to operate your account, process payments, and meet regulatory obligations. We use industry-standard security measures and do not share your details with third parties for marketing.

You have rights over your data. You can request access, correction, or deletion. We will respond within one month of your request.

Information We Hold About You

• Contact details: name, email, phone number, postal address
• Identity data: date of birth, verification documents
• Financial data: payment method details, transaction history
• Technical data: IP address, browser type, device information
• Usage data: games played, bets placed, login history

Legal Bases and Retention

We process your data on the basis of contract performance, legal obligation, and legitimate interest. We retain records as required by the UK Gambling Commission and HMRC—typically up to six years after account closure for financial and regulatory data.

1. Marketing data: until you unsubscribe or object
2. Support correspondence: up to 2 years after resolution
3. Security logs: as needed for fraud prevention

For data requests or complaints, contact our Data Protection Officer. You may also complain to the Information Commissioner's Office.

We use cookies and similar technologies to operate our site, remember your choices, and analyse traffic. Essential cookies cannot be disabled without affecting functionality. You can manage optional cookies in our cookie centre or your browser. We do not sell your data. Sub-processors who handle data on our behalf are bound by contracts that require them to protect your information. We review our privacy practices regularly.